Frequently Asked Questions
Answers to what we hear most before an event is booked.
Booking
View Booking Questions
How far in advance should I book?
We recommend inquiring at least 7 business days before your event, though popular dates during peak wedding season can book up much further out — the earlier you reach out, the more flexibility we have.
How do I reserve my date?
Submit an inquiry through our form. We'll follow up with a custom quote, and your date is officially secured once a signed service agreement and retainer are received.
What is required to book?
A signed service agreement and a 30% non-refundable retainer. Until both are received, your date remains open to other clients.
What is the cancellation policy?
The retainer is non-refundable. If you need to cancel, reach out as early as possible — we'll always work with you, but the retainer secures our time and cannot be returned.
When is the remaining balance due?
The remaining balance is due no later than seven (7) days prior to your event date.
Event Logistics
View Event Logistics Questions
How much space is required?
A typical setup needs about 8×8 feet, though we can work with smaller footprints — just let us know your venue's layout when you inquire.
How much setup time is needed?
We generally arrive 60–90 minutes before your event start time to set up, style, and test everything before your first guest arrives.
Do you travel?
Yes. We're based in Northern New Jersey and happily travel beyond it for the right event — travel fees may apply depending on distance.
Do you provide your own equipment/table/backdrop?
Yes, we bring everything needed for a full setup, including a backdrop, props, and a table if your package includes one.
Can you provide a COI?
Yes, a Certificate of Insurance is available upon request for venues that require one.
Customization
View Customization Questions
Can the photo template be customized?
Yes — every event gets a custom-designed template built around your event details.
Can I provide an event color palette/inspiration?
Yes, we welcome color palettes, mood boards, or inspiration photos to build your template around.
Can you accommodate a specific event aesthetic?
Yes — from templates to backdrop and prop selection, we tailor the look of the experience to match your event's aesthetic.